SHIPPING & RETURNS
Return & Exchange Policy
Shipping are operated by us via UPS. We ship in about 2 to 4 business days for national shipping (Italy) and 5-7 business days for international.
Are operated via STRIPE or PAYPAL and you can gave back your product and ask for refound within 10 days in case of flaws. Our is artisanal product so please expect small imperfections.
FOR MADE TO ORDER UPCYCLED PRODUCTS:
Our upcycled products come from vintage garments we find. Since we don’t know what we’ll recycle next, every product is unique and CAN’T be exactly equal to the pictures. Therefore, we’ll reach you out by email to ensure you like the colors we’ve found.
30% NON REFUNDABLE
To be eligible for return, your item must not have been used and must be in the same condition as you received it. You should send it back in its original packaging. To complete the return, we ask to attach a receipt or proof of purchase.
All orders can be returned using any shipping service provider. The address to be sent to is: FLORANIA c/o SPAZIO BLOOM, Via dei Tulipani 19, 20146 Milano (MI) - Italia. Email: firstname.lastname@example.org
Once you have received and inspected the return, we will send you an email to inform you of your return. We will also inform you of approval or refusal of refund. If positive, the refund will be processed and a credit will be automatically applied to the credit card that you used at the time of purchase.
LATE OR MISSING REFOUNDS
If you have not yet received a refund, contact your credit card company, it may take some time before the refund is officially sent. Often there is some processing time before the refund is sent. If you have done all this and have not yet received the refund, contact us at
For all our EU customers exchanges are offered free of charge. We can replace items if they are defective, damaged or if the size you purchased is not suitable.
In any case, send us an e-mail to the email@example.com by adding your purchase code and "Return" in the subject of the email. We will inform you about the exchange possibilities and the procedure.